🔄 Returns
Due to food safety regulations, we do not accept returns on any consumable food products, including matcha powder, tea bags, or other edible items.
Unopened and unused non-food items (e.g. accessories or sealed merchandise) may be returned within 14 days of delivery.
To be eligible for a return:
💸 Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.
📬 How to Request a Return
Please email us at support@onesip-tea.com with your order number and a brief explanation.
Our team will guide you through the return process.
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