Matcha Whisk｜抹茶手刷器

🔄 Returns

Due to food safety regulations, we do not accept returns on any consumable food products, including matcha powder, tea bags, or other edible items.

Unopened and unused non-food items (e.g. accessories or sealed merchandise) may be returned within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging

• You must provide proof of purchase (order number or receipt)

💸 Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

📬 How to Request a Return

Please email us at support@onesip-tea.com with your order number and a brief explanation. Our team will guide you through the return process.

All orders are carefully packed and shipped from our facility in the Netherlands. We aim to dispatch within 1–2 business days.

• 📦 For deliveries within the Netherlands: You can expect to receive your package within 3 working days.

• 🌍 For deliveries within the rest of Europe: Orders typically arrive within 5–7 working days.

🚚 What to Expect:

• Standard delivery across the Netherlands and selected EU countries

• Trackable shipping via our logistics partners

• Email confirmation and tracking link sent once your order ships

Please note: Delivery times may vary slightly depending on location, weather, or seasonal demand.